Privacy Policy

Fresh Start Cleaning (“Fresh Start Cleaning,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when you visit our website or contact us about our cleaning services.

1. Information We Collect

When you use our website or request information about our services, we may collect information such as:

Your name
Email address
Phone number
Property and service information
Information you provide when requesting a quote
Photos or other information you voluntarily submit through our website forms
Messages or other information you choose to provide

We may also automatically receive certain technical information when you visit our website, such as your device type, browser, IP address, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

Respond to quote requests and inquiries
Provide personalized estimates
Communicate with you about requested services
Schedule and manage cleaning services
Process payments and invoices
Respond to questions or requests
Improve our website and services
Maintain the security and functionality of our website
Comply with applicable laws and legal obligations

We do not sell your personal information.

3. Information Submitted Through Quote Forms

If you submit a quote request through our website, the information you provide may be used to understand your cleaning needs and prepare an estimate.

If you voluntarily submit photos of a property, those photos may be reviewed to better understand the condition and requirements of the requested service.

Please do not submit sensitive personal information that is not necessary for your quote request.

4. Third-Party Services

Our website and business may use third-party service providers to help operate our website, communicate with customers, process payments, manage forms, and provide other business functions.

Our website is operated using Wix. Payments and certain financial transactions may be processed through Square.

We do not intentionally collect or store your complete payment card information through our website.

Third-party providers may process information according to their own privacy policies and terms.

5. Cookies and Website Technology

Our website may use cookies and similar technologies to operate properly, remember certain preferences, understand website usage, and improve the website.

Third-party services used on our website may also use cookies or similar technologies in accordance with their own policies.

You can adjust cookie settings through your web browser and, where applicable, through cookie controls provided on our website.

6. How We Protect Your Information

We take reasonable steps to protect the information you provide to us from unauthorized access, use, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

7. How Long We Keep Information

We may retain information for as long as reasonably necessary to provide our services, maintain business and financial records, communicate with customers, resolve disputes, comply with legal obligations, and protect our business interests.

The length of time information is retained may vary depending on the type of information and why it was collected.

8. Your Choices

You may contact us to ask about the personal information we have received from you or to request that we update or correct inaccurate information.

Depending on the circumstances and applicable law, you may also have additional rights regarding your personal information.

To make a privacy-related request, contact us using the information below.

9. Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites that we do not operate.

We encourage you to review the privacy policies of third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or how Fresh Start Cleaning handles your information, please contact us:

Fresh Start Cleaning
Email: FreshStartNHMA@gmail.com