Terms & Conditions

Welcome to Fresh Start Cleaning. By using our website or requesting or purchasing our cleaning services, you agree to the following Terms & Conditions.
 

1. Our Services

Fresh Start Cleaning provides residential, deep cleaning, move-in/move-out, vacation rental, commercial, and hoarding and extreme cleaning services.
 

The specific services, tasks, pricing, and service requirements may vary depending on the property and its condition.
 

Not every service or cleaning task is available for every property. We may decline a service request if the condition of a property presents safety concerns or requires specialized services, equipment, or licensing that we do not provide.

2. Quotes and Estimates

Quotes are based on the information provided by the customer and, when applicable, photos or other information about the property.
 

A quote may change if the actual condition, size, amount of work, or requested services differ substantially from the information provided when the quote was prepared.
 

Any changes to the requested services or condition of the property may result in an updated price.
 

A quote does not guarantee a specific cleaning time unless that time has been confirmed by Fresh Start Cleaning.

3. Scheduling and Appointments

Cleaning appointments are scheduled based on availability.
 

Customers are responsible for providing accurate contact information and ensuring that Fresh Start Cleaning can access the property at the scheduled time.
 

If access to the property cannot be provided, the appointment may need to be rescheduled and additional charges may apply when applicable.

4. Cancellations and Rescheduling

Customers should provide as much notice as possible when canceling or rescheduling an appointment.
 

Cancellation and rescheduling policies may vary depending on the service and appointment.
 

Any applicable cancellation or rescheduling fee will be communicated to the customer before it is charged.

5. Payment

Payment is due according to the terms provided with the customer's quote, invoice, or service agreement.
 

Fresh Start Cleaning may use third-party payment providers, including Square, to process payments.
 

Customers are responsible for providing accurate payment information and completing payment when due.

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate information about the property and requested services

• Informing Fresh Start Cleaning about conditions that may affect the cleaning

• Providing safe access to areas that are included in the requested service

• Securing valuable, fragile, or irreplaceable items

• Removing personal items from areas that need to be cleaned when necessary

• Informing us of any special instructions before the cleaning begins
   

Customers should secure pets when necessary to allow the cleaning to be performed safely and efficiently.

7. Property Conditions and Safety

Fresh Start Cleaning reserves the right to decline or stop a cleaning service if conditions at the property create an unsafe environment.
 

This may include, but is not limited to:

• Unsafe structural conditions

• Exposed electrical hazards

• Active infestations

• Hazardous materials

• Needles or other dangerous sharps

• Biohazardous materials

• Bodily fluids or human waste

• Dangerous levels of mold

• Other conditions requiring specialized remediation or hazardous-material handling
   

Additional cleaning may be available after the property has been made safe by an appropriately qualified professional.

8. Hoarding and Extreme Cleaning

Hoarding and extreme cleaning services are evaluated on a case-by-case basis.

The scope and price of these services depend on the property's condition, amount of clutter or debris, accessibility, and the type of cleaning required.
 

Fresh Start Cleaning does not represent that it provides hazardous-material remediation, biohazard remediation, mold remediation, or other specialized remediation services unless specifically agreed to in writing.

9. Cleaning Results

We make reasonable efforts to provide thorough cleaning services based on the agreed scope of work.
 

Some stains, buildup, odors, damage, discoloration, or other conditions may not be completely removable through standard cleaning.
 

Existing damage or conditions that cannot reasonably be corrected through cleaning are not the responsibility of Fresh Start Cleaning.

10. Existing Damage and Valuables

Customers are responsible for notifying Fresh Start Cleaning of existing damage or fragile items before the service begins.

Customers should secure valuable, fragile, sentimental, or irreplaceable belongings.
 

Fresh Start Cleaning is not responsible for pre-existing damage, normal wear and tear, or items that were not reasonably identified as fragile or requiring special handling.

11. Access to the Property

Customers must provide safe and reasonable access to the areas included in the cleaning service.
 

If keys, access codes, lockboxes, or other entry methods are provided, customers are responsible for ensuring that the information is accurate and works at the scheduled appointment time.

12. Vacation Rental Services

For vacation rental cleaning, customers or property managers are responsible for providing accurate information about the property, turnover schedule, access instructions, linen requirements, and other requested services.
 

Any special turnover requirements should be communicated before the appointment.

13. Commercial Services

Commercial cleaning services may be provided according to a customized scope of work, schedule, and pricing agreement.
 

Additional services or changes to the agreed scope may require an updated quote.

14. Photos and Information Provided by Customers

Customers may voluntarily provide photos or other information to help Fresh Start Cleaning understand a property and prepare a quote.
 

Customers are responsible for ensuring that they have the right to provide any photos or information they submit.

Photos should not contain unnecessary sensitive personal information.

15. Website Use

The content on this website is provided for general informational purposes.
 

We make reasonable efforts to keep website information accurate and current, but we do not guarantee that all website content will always be complete, accurate, or up to date.
 

We reserve the right to update, change, or remove website content at any time.

16. Third-Party Services and Links

Our website may use or link to third-party services, including Wix and Square.
 

Third-party services are subject to their own terms, policies, and practices.
 

Fresh Start Cleaning is not responsible for the content, availability, or policies of third-party websites or services.

17. Limitation of Liability

To the extent permitted by applicable law, Fresh Start Cleaning will not be responsible for indirect, incidental, special, or consequential damages arising from the use of our website or services.
 

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

18. Changes to These Terms

Fresh Start Cleaning may update these Terms & Conditions from time to time.

When changes are made, the “Last Updated” date at the top of this page will be updated.
 

Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms & Conditions.

19. Governing Law

These Terms & Conditions are governed by the laws applicable in the State of New Hampshire, without regard to conflict-of-law principles.

20. Contact Us

If you have questions about these Terms & Conditions, please contact Fresh Start Cleaning:

Fresh Start Cleaning

Email: FreshStartNHMA@gmail.com