Refund Policy
At Fresh Start Cleaning, we want every service to be completed according to the agreed scope of work. Because cleaning services are performed specifically for each customer and property, refunds are handled on a case-by-case basis.
1. Service Concerns
If you are not satisfied with a cleaning service or believe that an agreed-upon area was not properly addressed, please contact Fresh Start Cleaning as soon as possible after the service.
We may ask for additional information or photos to better understand the concern.
When appropriate, we may offer to return and address areas covered by the original scope of work at no additional charge.
2. Refund Requests
Refund requests are reviewed individually based on:
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The service purchased
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The agreed scope of work
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The nature of the concern
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Whether the issue can reasonably be corrected
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Any other relevant circumstances
A refund is not automatically provided simply because a customer is dissatisfied with a result that was outside the agreed scope of work or was not reasonably removable through standard cleaning.
3. Additional Services
Services or add-ons that were not included in the original quote may be charged separately.
If additional work is requested after the original service has been completed, that work is not eligible for a refund of the original service unless otherwise agreed.
4. Cancellations
Cancellations and rescheduling are handled according to the cancellation terms provided with the customer's quote, booking, or service agreement.
Any applicable cancellation fees will be communicated before they are charged.
5. Payment Processing
Payments may be processed through third-party payment providers such as Square.
If an approved refund is issued, the refund will generally be returned through the original payment method. Processing times may vary depending on the payment provider and financial institution.
6. No Guarantee of Refund
Payment for a completed cleaning service does not automatically qualify for a refund.
Fresh Start Cleaning will review legitimate concerns fairly and determine an appropriate resolution based on the circumstances and the agreed scope of work.
7. Contact Us
For questions regarding this Refund Policy or a refund request, please contact:
Fresh Start Cleaning
Email: FreshStartNHMA@gmail.com